Privacy policy
PRIVACY POLICY
Last updated: October 28, 2026
OSQUO INC. (“OSQUO,” “we,” “us,” or “our”) operates osquoskin.com. This Privacy Policy describes how we collect, use, and disclose personal information when you visit our website, make a purchase, or communicate with us.
1. Personal Information We Collect
Depending on your interactions with us, we collect:
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Contact details: name, email address, telephone number, and billing and shipping addresses.
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Transaction details: products ordered, order history, payment status, and return or refund requests. Payment information is processed through Shopify and our payment providers.
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Account information: login details and preferences if you create an account.
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Customer communications: messages, photographs, and other information you provide when contacting us.
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Device and browsing information: IP address, browser type, device information, cookie identifiers, pages viewed, and interactions with our website.
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Marketing and review information: subscription preferences, interactions with our communications, and reviews or other content you submit.
We obtain information directly from you, automatically through cookies and similar technologies, and from providers that support our store, payments, and fulfillment.
2. How We Use Personal Information
We use personal information to:
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Process payments and fulfill and deliver orders.
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Provide tracking updates and order notifications.
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Handle customer inquiries, returns, refunds, and product concerns.
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Maintain customer accounts and preferences.
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Operate, secure, analyze, and improve our website.
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Detect and prevent fraud and unauthorized activity.
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Manage product reviews and customer feedback.
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Send marketing communications consistent with your preferences and applicable law.
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Personalize shopping experiences and support advertising through Shopify’s services, subject to applicable privacy choices.
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Meet legal, tax, accounting, and recordkeeping obligations.
3. How We Disclose Personal Information
We disclose relevant information to providers that support our business, including:
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Shopify and payment providers: store hosting, checkout, payment processing, fraud prevention, and related services.
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Sespia and shipping carriers: order preparation, fulfillment, delivery, and returns.
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Shipping and order-management services: our installed tools include ShipStation, Sellware Marketplace Manager, and Pirate Ship.
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Marketing and communications services: our installed tools include Klaviyo and Shopify Messaging.
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Product review services: our installed tools include Yotpo.
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Tax and operational services: our installed tools include TaxJar and applications supporting store functions and automation.
The information available to each provider depends on its permissions, configuration, and the services it performs for us.
We may also disclose information to comply with law or lawful requests, protect rights and safety, resolve disputes, or carry out a merger, acquisition, or other business transfer.
4. Shopify and Shopify Network Intelligence
Shopify hosts our store and processes information about your interactions with our website to provide and improve shopping services.
We have enabled Shopify Network Intelligence. Through this service, Shopify uses personal information about your interactions with our store together with information from interactions with Shopify and other merchants to provide enhanced services, including personalization, analytics, store improvements, and advertising. Other merchants do not receive access to our individual customer records through this feature.
For these enhanced services, Shopify is responsible for processing your personal information, including responding to requests concerning its use of that information.
Information may be processed by Shopify and other providers in countries outside your place of residence.
You can learn more about Shopify’s practices and your choices through:
Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
Shopify Privacy Portal:
https://privacy.shopify.com
5. Cookies, Analytics, and Advertising
We and our providers, including Shopify, use cookies and similar technologies to operate our website, remember preferences, maintain shopping carts, support checkout, protect against fraud, understand website activity, and provide personalization and advertising.
Some disclosures for advertising may constitute a “sale,” “sharing,” or processing for targeted advertising under applicable state privacy laws.
Where available, use the data-sharing opt-out link in our website footer to exercise your choices. You may also contact contact@osquoskin.com.
Shopify’s integrated privacy tools recognize Global Privacy Control signals for applicable sale or sharing opt-outs. For Shopify Network Intelligence, these choices prevent the relevant store activity from being used for advertising purposes.
Where a cookie consent banner is displayed, you can manage your preferences through that banner and the available cookie preference controls.
You can also manage cookies through your browser. Blocking necessary cookies may affect shopping and checkout. Browser cookie settings and advertising opt-outs serve different purposes; blocking cookies alone may not exercise every available privacy right.
6. Marketing Communications
You can unsubscribe from promotional emails using the unsubscribe link in those messages or by contacting contact@osquoskin.com.
If you subscribe to SMS marketing, follow the opt-out instructions in those messages.
Opting out of marketing does not prevent us from sending necessary communications about orders, payments, shipping, refunds, or customer service.
7. Reviews and Public Content
Reviews and other content you submit for public display may be visible to other visitors, together with the display name or other information you choose to include.
Please avoid including private or sensitive information in public reviews.
8. Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy.
Retention depends on factors such as order fulfillment, customer support needs, tax and accounting requirements, dispute resolution, security, and other legal obligations. We may retain certain records even after a deletion request where permitted or required by law.
9. Security
We use reasonable safeguards designed to protect personal information. No transmission or storage system is completely secure, and we cannot guarantee absolute security.
10. Your Privacy Rights
Depending on your location and the laws applicable to our business, you may have rights to:
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Access or obtain a copy of your personal information.
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Correct inaccurate information.
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Request deletion of personal information.
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Opt out of the sale or sharing of information or targeted advertising.
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Limit certain uses of sensitive personal information, where applicable.
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Appeal a decision concerning a privacy request.
To submit a request or appeal, email contact@osquoskin.com. Please explain your request and provide enough information for us to identify your interactions with OSQUO.
We may verify your identity before completing a request. Authorized agents may submit requests subject to applicable verification and authorization requirements.
We will respond in accordance with applicable law and will not unlawfully discriminate against you for exercising your privacy rights.
11. Children’s Privacy
Our website is intended for a general audience and is not directed to children under 13.
If you believe a child has provided personal information to us, contact contact@osquoskin.com so we can investigate and take appropriate action.
12. Third-Party Websites
Our website may link to websites or services operated by others. Their privacy practices are governed by their own policies. Review those policies before providing information.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We will update the date above and provide additional notice when required by law.
14. Contact
OSQUO INC.
For questions about this Privacy Policy, privacy complaints, or requests concerning your personal information, email: